Disabled Access Statement for Riverside Hotel

At the Riverside Hotel, we aim to ensure that all of our guests have comfortable facilities and are made to feel welcome. We have developed this access statement to address some of the more common issues that disabled people face. The access statement is intended to provide additional information for all guests who wish to attend the hotel or use its facilities.

The Riverside Hotel is independently owned and is part of three establishments within the South Lakes Group. It has 58 en suite bedrooms with restaurant, bar and leisure club. The bedrooms are situated on four floors within the hotel and are all serviced by a lift. We have one disabled room situated on the ground floor which is accessible by using the chair lift down the five stairs to the lower ground floor.

Pre Arrival
You can contact us via telephone, email, fax and post. The nearest bus station is situated 5 minutes from the Hotel on Blackhall Road.
The nearest Kendal train station is situated 500 yards from the Hotel.
There are many local taxi firms, which we can provide you with details of or book on your behalf if travelling from abroad.
You will also find a location map of where to find us on our website, or download here.
A town map is also available on request at Reception.

Arrival and Car Parking Facilities
There is a private Car Park located next to the Hotel free of charge to guests
The entrance is on the left hand side just after the main Hotel entrance door
We do ask that customers park sensibly allowing other cars to pass.
The car park surface is tarmac and is undercover.
There is no slope from the car park.
The main entrance has no slope or step.
We offer assistance with luggage on request.

Main Entrance and Reception
The Main Entrance leads to Reception, Bar, Restaurant and Leisure Club.
The floor is level and has wood flooring throughout.
The Reception is on the ground floor, along with the leisure club and Bar area.
There are two steps leading into the Bar area.
This area has a mixture of wood and slate floor tiling.

Public Areas
Our corridors are well lit and carpeted.
The Bar is accessible by two steps.
One half of the Bar area has wooden floor, the other is slate.
The Restaurant is accessible by using a chair lift or by using two flights of stairs and is situated on the second floor.
There is one door leading to the Restaurant with two fire exits.
There are three doors leading into the Bar area.
There are toilets situated on the ground and first floors. Gents toilets are on ground floor accessed via a slope. Ladies are on the first floor. Additional toilets with disabled access are located on the ground floor in our leisure centre.
The fire alarm system is bells and does not have flashing lights.
Assistance will be given in the event of an evacuation.

Riverview Restaurant/Tannery Bar and Lounge
Moveable seating throughout; all chairs have arms.
Tall Bar Stools optional
Background music in the Restaurant and Bar area
Full Waiter service provided in the restaurant and on request in the Bar
Well lit and airy Restaurant, Bar and Lounge Areas.
The lounge is made up of armed chairs and small coffee tables

Conference Suites
(Conference & Meeting Room, Function & Banqueting Suite)
The conference suites are situated on the second floor, accessible by stairs, lift and chair lift.
Carpeted throughout.
All toilets accessible on this floor using one entry.
Movable seating and Tables
We do not have a loop system

All bedrooms are accessible by lift and stairs
All rooms have baths and showers
Disabled bedroom incorporates walk in shower and adapted bathroom, light switches and plugs.
All rooms have grab rails and non slip bath mats in bathrooms.

Additional Notes
As a 3 Star AA Quality Standard Hotel, we are committed to providing a high level of customer service. Whilst the physical limitations of the existing building may impose some constraints on what we are able to do, we fully intend to comply with current regulations and good practice. We have tried to make all the hotel as wheelchair accessible as possible.
The nature of the building means it is impossible to allow wheelchair access without the use of stairs.
The Riverside Hotel aims to ensure that all employees, guests and others are treated equally and according to their needs. Staff training in Disability Awareness is part of the staff development programme, in compliance with the Disability Discrimination Act 1995.

We would like to request that anyone with special needs or disabilities contact us prior to arrival in order that we may assist them if they have any specific requirements.